Privacy Policy

Last Updated: October 27, 2026

Black Creek Animal Hospital Ltd. is committed to protecting the privacy and security of our clients’ personal information. This policy describes how we collect, use, and disclose information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

While we do not directly collect personal information through this website (such as through contact forms), we use third-party tools to improve our services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our site. This tool collects “Log Data” such as your IP address, browser type, and pages visited. This data is used for internal statistical purposes and does not identify you personally.
• Google Ads: We advertise on Google. When you reach our website from one of our ads, Google’s tags note whether you then call us or tap our phone number or map link, so we can see which ads are working. Google may also use your visit to show you our ads again on Google and its partner sites.
• Call tracking: If you come to our website from a Google ad, the phone number you see may be a Google forwarding number. Your call still comes straight to us, and Google tells us the time and length of the call and the caller’s area code. We do not record calls.
• Meta Pixel: We use the Meta Pixel to measure visits that come from our Facebook and Instagram ads, and to show our ads to people who have visited our website.
• Your choices: You can turn off personalized Google ads in Google’s My Ad Center, block Google Analytics with Google’s opt-out browser add-on, and manage Meta ads in your Facebook or Instagram ad settings.
• Cookies: Our website uses cookies (small data files) to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. Use of Information

Any information collected is used solely to:

• Maintain and improve our website functionality.
• Analyze website traffic and usage patterns.
• Measure how well our advertising works.
• Show our ads to people who have visited our website.

3. Disclosure of Information

We do not sell, rent, or trade your information. Information is only disclosed:

• When required by law or a court order.
• To protect the rights, property, or safety of Black Creek Animal Hospital Ltd., our clients, or the public.

4. Data Retention

In accordance with CVBC standards, medical records and related client information are retained for a minimum of 16 years from the date of the last entry.

5. Your Rights

You have the right to request access to any personal information we hold about you and to request corrections.

6. Contact Us

If you have questions regarding this policy, please contact our designated Privacy representative:

Attn: The Administrator

Address: 2054 Endall Road, Black Creek, BC V9J 1G8

Email: info@blackcreekvet.ca