Privacy Policy

Last Updated: January 28, 2026

Black Creek Animal Hospital Ltd. is committed to protecting the privacy and security of our clients’ personal information. This policy describes how we collect, use, and disclose information in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

While we do not directly collect personal information through this website (such as through contact forms), we use third-party tools to improve our services:

• Google Analytics: We use Google Analytics to understand how visitors interact with our site. This tool collects “Log Data” such as your IP address, browser type, and pages visited. This data is used for internal statistical purposes and does not identify you personally.
• Cookies: Our website uses cookies (small data files) to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. Use of Information

Any information collected is used solely to:

• Maintain and improve our website functionality.
• Analyze website traffic and usage patterns.

3. Disclosure of Information

We do not sell, rent, or trade your information. Information is only disclosed:

• When required by law or a court order.
• To protect the rights, property, or safety of Black Creek Animal Hospital Ltd., our clients, or the public.

4. Data Retention

In accordance with CVBC standards, medical records and related client information are retained for a minimum of 16 years from the date of the last entry.

5. Your Rights

You have the right to request access to any personal information we hold about you and to request corrections.

6. Contact Us

If you have questions regarding this policy, please contact our designated Privacy representative:

Attn: The Administrator

Address: 2054 Endall Road, Black Creek, BC V9J 1G8

Email: admin@blackcreekvet.ca